Our Clients Speak Out
Thank you for all your work monitoring the town’s computers. I really feel better that we have you looking at our systems on a regular basis. So if I haven’t told you, I really appreciate the service you provide for the town – it’s invaluable.”
Administrative Assistant to Selectmen
Town of Whitefield
“Karl is very personnel, knows our company and our tech needs well and responds to any and all crisis we have had in a timely manner and then sticks with it until it is resolved. KSR also is able to resolve many of our problems by entering computers from a remote site. The remote access helps to resolve things in a timely manner, avoids KSR travel time and Karl has helped us through many stressful situations. I had a situation where my computer went down losing my files, email etc. Karl was able to retrieve and restore my files which was a relief.
Karl keeps track of all of our tech purchases when we should look at replacing computers systems. He has helped us with all of our movement toward electronic time and record keeping. Karl has been with us for a long period of time allowing him to build trust and relationship with financial and supervisory staff. He is trusted to resolve any problems that we may with our computers and to advise us on computer purchases and new software needs.”
“The challenges we face is that we are big enough to need a network with specific functionality, but not big enough to require a full-time IT staff person. KSR Technologies provides the perfect solution; they have the technical expertise and mindshare we needed coupled with flexibility in the level of support we need. They are really responsive, work well with our staff and prioritize important issues that arise and dealing with them quickly and effectively. I also appreciate their detailed follow-up, keeping our network secure and the preventive maintenance; more than once this has helped us avoid a major problem with our network. A lot of companies these days make claims about customer service and looking out for the best interest of their clients, but KSR Technologies can be trusted to do what they say—and for a competitive price.”
“KSR Technologies has prompt availability – either via telephone to verbally work with the affected employee or to achieve resolution using a remote login to the local workstation.
After a weekend power surge, which overwhelmed all of our built-in protections and fried our server’s hard drives, mother board, backup tape drive, etc. – Karl was able to find a work around to restore our data and get us functional while we waited for the new server to arrive.
The biggest benefits we have experienced working with Karl is his attention to detail as well as solid recommendations for hard/software upgrades. As a result, we had minimal network down time.”
Harold Siefken, Executive Director (retired)
Group Home Foundation, Inc.